Privacy Policy

Nathrael Homes is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information when you visit or use the Nathrael Homes website.

Website: Nathrael Homes

1. Who We Are

Nathrael Homes provides care and support services to individuals and families. For the purposes of UK data protection law, Nathrael Homes is responsible for the personal information collected through this website.

If you have any questions about how we use your personal information, please contact us using the details provided on our Contact Us page.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Complete a contact or enquiry form
• Request information about our care services
• Request a care assessment
• Contact us by email or telephone
• Apply for a position or submit an application through our website
• Subscribe to communications or updates, where applicable

The information we collect may include your name, contact details, information about your care requirements and any other information you choose to provide.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and information about how you use our website.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests
• Arrange and provide information about care assessments and services
• Communicate with you about our services
• Respond to applications and recruitment enquiries
• Improve our website, services and user experience
• Maintain the security and functionality of our website
• Comply with our legal and regulatory obligations
• Detect, prevent or investigate fraud, spam or other security issues

Where we process information relating to an individual’s care needs, we will handle that information with appropriate care and in accordance with applicable UK data protection requirements.

4. Legal Basis for Processing

Under UK data protection law, we will only process your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

• Consent – where you have given us permission to use your information for a specific purpose.
• Contract – where processing is necessary to provide services or take steps at your request before entering into an agreement.
• Legal obligation – where we need to process information to comply with the law.
• Legitimate interests – where processing is necessary for our legitimate business interests and does not unfairly affect your rights and interests.

Where we process special category information, such as information relating to health or care needs, we will rely on an appropriate additional legal condition as required by UK data protection law.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and provide a better user experience.

Cookies are small text files stored on your device when you visit a website.

Depending on the cookies used on our website, they may be used for purposes such as:

• Essential website functionality
• Website performance and analytics
• Remembering preferences
• Understanding how visitors interact with our website

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

6. Contact and Enquiry Forms

If you submit an enquiry through our website, we will use the information you provide to respond to your request and, where appropriate, discuss our care services with you.

Please only provide information that is necessary for us to respond to your enquiry.

If you are enquiring about care for another person, please ensure that you have appropriate permission to provide their personal information where required.

7. Comments and User-Submitted Content

Where website comments or other user-generated content are enabled, we may collect the information submitted through the relevant form.

We may also collect technical information such as your IP address and browser user agent to help detect spam, fraud or malicious activity.

Nathrael Homes reserves the right to moderate or remove comments or content that is inappropriate, offensive, unlawful or otherwise unsuitable for publication.

8. Embedded Content and Third-Party Services

Our website may contain content or functionality provided by third parties, such as videos, maps, social media content, booking tools, analytics services or other embedded content.

Embedded content from third-party websites may collect information about your visit and may use cookies or other tracking technologies in accordance with that third party’s own privacy policy.

We recommend reviewing the privacy policies of any third-party services you interact with.

9. Who We Share Your Information With

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where necessary to operate our website, communicate with you, provide our services or meet our legal obligations.

These may include website hosting providers, IT and technology providers, email providers, analytics providers and other professional or service providers.

Where appropriate, we require third parties processing information on our behalf to maintain appropriate confidentiality and security measures.

We may also disclose information where required to do so by law, regulation, court order or another lawful request.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting or reporting requirements.

The length of time we retain information will depend on the type of information and why we need it.

Where you submit an enquiry but do not become a client, we will retain your information only for as long as reasonably necessary to manage and respond to the enquiry and meet any applicable legal obligations.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take care when submitting information online and avoid sending unnecessary sensitive information through unsecured channels.

12. Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal information in certain circumstances
• Ask us to restrict how we process your information in certain circumstances
• Object to certain types of processing
• Request the transfer of certain information to you or another organisation
• Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact Nathrael Homes using the contact details on our Contact Us page.

13. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve the matter.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

You can find information about your data protection rights and how to make a complaint on the Information Commissioner’s Office website.

14. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or involvement from a parent, guardian or other person with parental responsibility.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or how we process personal information.

Any updates will be published on this page, together with the date of the latest revision.

16. Contact Us

If you have any questions about this Privacy Policy, how Nathrael Homes handles personal information, or your data protection rights, please contact us.

Nathrael Homes
Website: nathraelhomes.com
Contact: admin@nathraelhomes.com